Return & Refund Policy

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

1. No Order Cancellation

• Once an order is placed, it cannot be canceled, modified, or refunded.
• Please review your order carefully before completing your purchase.

2. Return & Refund Eligibility (Damaged Products Only)

We only accept returns and provide refunds under the following condition:

• The product is damaged upon delivery.
• The customer refuses to accept the damaged product at the time of delivery.
• A clear, continuous unboxing video is required as proof.

3. Mandatory Unboxing Video Requirement

To be eligible for a return or refund, you must record a full unboxing video starting from:

• Showing the sealed package clearly.
• Showing the shipping label.
• Opening the package.
• Clearly showing the damaged product (if any).

The video must be unedited and continuous. Claims without a proper unboxing video will not be accepted.

4. Return Request Timeframe

• Any damage claim must be reported within 3 days (72 hours) of delivery.
• Requests made after 3 days will not be accepted.

5. Non-Returnable Situations

We do not accept returns or refunds for:

• Change of mind.
• Incorrect product ordered by the customer.
• Minor packaging damage that does not affect the product.
• Used or opened products without valid damage proof.
• Orders that have already been shipped or delivered (except verified damage cases).

6. Refund Process

• Once the claim is reviewed and approved, the refund will be processed within 5–7 business days.
• Refunds will be issued through the original payment method.

7. Contact Information

To report a damaged product, please contact us within 3 days of delivery and provide:

• Order number
• Clear unboxing video
• Photos (if applicable)

We appreciate your understanding and cooperation. This policy helps us protect both our customers and our business while ensuring fair transactions.